FAQ & Services

1) What sort of design work to do you?

We specialise in website & app design/development, UX & CX discovery workshops, Branding design / naming, Social media plans & integration, Email EDM campaigns. All design is performed in-house by our team and includes 3 rounds of revisions, our clients never leave unsatisfied.

2) I’m starting a new business, can you help with my logo and branding?

Absolutely, we welcome this type of work and we have named and branded many businesses. Just ask and we can show you some examples. info@finlay.co.nz

3) How long will it take?

Websites can take anywhere from 3 weeks to 4 months depending on size and scope. We always start with a discovery workshop to get to know your business and finished with training and user manuals for your site.

Branding takes 2-3 weeks minimum and is a very involved process that cannot be rushed, don’t worry we’ll get you involved also.

4.1) How much will my website cost?

We have 3 classes of websites, A, B and C class.

Our big budget ‘A’ class sites are completely custom designed to your business purpose and range from $15k to >100k+gst. These sites can be as big as you need and as many custom modules and functionality as needed and usually are larger than 20 pages.

‘B’ class is a fusion of C and A; a template design with many custom designed elements budgets for these range from $9k to 20k+gst. Ideal for a business that has out-grown their first website, these sites are typically no bigger than 15 page templates but can be extended.

Our simplest ‘C’ class websites start at $1,500, Ideal for startups and small business, these are based on a slightly customised theme or template which we will help you select specific to your business. This is usually a long scrolling 1 page site or 3-5 simple page template website. We will guide you through colour changes, logo positioning and fonts however we cannot change the core layout of the selected template without additional cost. These sites are typically no bigger than 1-4 pages but can be extended easily.

4.2) How much will my logo cost?

Generally logos start from $600+gst and we recommend to allow 1-2 weeks to develop the concept properly with you, it’s best to get a quote first. Some brand designs can be cheaper, or more costly depending on your requirements: quote@finlay.co.nz

4.3) How much will my email or flyer design cost?

Most designs take at least a full day to finish, this includes 3 rounds of included revisions, it all depends on the content and imagery, It’s best to get a quote first: quote@finlay.co.nz

5) How do you track project progress?

We keep to a timeline through our Cloud based project management system, updating you at key project milestones and we supply you with a detailed project schedule to follow.

6) Do you provide web hosting solutions?

Yes we can organise hosting for you at monthly or discount yearly costs starting from $50/mth. We use high speed SSD commercial grade hosting, not shared hosting.

7) What Content Management System do you develop for?

We specialise in WordPress, Magento, BigCommerce, Shopify & Squarespace website development.

8) Do you use WordPress templates and themes?

Generally we aim to create custom websites for specific business purposes but for ‘B’ & ‘C’ class (see above for Classes) websites we can use templates and customise them.

9) Do you develop e-commerce sites?

Yes we do and we use Woocommerce, BigCommerce, Magento or Shopify. We integrate these with eWay, Stripe and PayPal payment gateways.

10) Do you provide ongoing support?

Our website code is covered by a 30 day warranty, beyond that we can provide maintenance for a monthly fee, or discounted pre-purchased hours, please enquire within quote@finlay.co.nz. It all depends on the amount of work you need doing per month.

11) How do I get more traffic to my site?

This is the 60 million dollar question! There are many ways, first of all, have a product/service that people really want! Secondly you need great content plus SEO tag and meta data structure. Thirdly we recommend promoting it across multiple channels such as social media, google ads, facebook ads and mailing lists coupled with effective EDM design, every week for 2-3 months after you launch! We do all these things, just ask quote@finlay.co.nz.

12) Can you help with digital marketing?

Yes, we cover EDM Campaigns, Flyer design, Social media and Instagram / Facebook ad design.

13) Do you design emails or EDM templates?

Yes we specialise in advanced EDM design and we have a specific service dedicated to this, or simply email us for a quote: quote@finlay.co.nz. We build EDM’s for Campaign monitor, Mailchimp, Salesforce, IBM Watson and more.

14) Why should I choose Finlay?

You should choose Finlay because we are forward thinking creative strategists and business minded to boot. We care about the end result for your Business case and we involve you in the process. We are also highly creative and passionate people. We design & create with passion and commitment, it shows in the final product and our customers notice.

15) Can I update my website on my own after it is live?

Yes, we create handbooks on how to edit your site in WordPress (or other) and we will guide you through it. Or you can hire us to do it for you for a small monthly fee, just ask – quote@finlay.co.nz

16) Will I be involved in the design and/or development?

Yes, we will keep you involved with the design process and your feedback is very important. We will also update you at key milestones of the development phase. We allow 3 rounds of design changes in our process and clients always leave satisfied.

17) Will my website work on mobile and tablet?

Yes absolutely! This is called ‘responsive web design’ and is a very important part of web design. The majority of people browse on mobile devices these days, if we didn’t allow for this you would lose 70% of your audience.

18) Can you integrate our current system with the new website?

Yes, if it is WordPress or Magento. If it is another system, we will need to review the site and see what is possible. Please enquire quote@finlay.co.nz

Anything else?

Call or Email via the form here.


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