FAQ
Frequently Asked Questions
/ FAQ
Frequently Asked Questions
We know that getting a new website can feel like a big step. That's why we've put together some of our most frequently asked questions. We're here to make the process simple, transparent, and exciting. Take a look below, and if you can't find what you're looking for, please don't hesitate to get in touch.
What is your process for designing and building a new website?
Our process begins with a discovery session where we learn about your business, your goals, and your target audience. From there, we move into the design phase, creating mockups and wireframes for your review. Once the design is approved, our developers bring it to life, building a fully functional and responsive website. The project concludes with a final review, launch, and a training session specifically designed for you.
How long does it take to build a website?
The timeline depends on the complexity of the project, including the number of pages, custom features, and your response time with feedback. On average, a standard business website takes between 4-8 weeks from our initial meeting to launch. We will be sure to provide a detailed timeline in your project proposal.
Will I be able to update my own website?
Yes! We build most of our websites on user-friendly platforms like WordPress or Shopify, which feature intuitive content management systems (CMS). This allows you to easily edit text, add images, and create new pages without needing a developer. We'll also provide training to help you feel confident in managing your site.
Do you work with clients outside of New Zealand?
Yes, we are a global company. We primarily serve clients in New Zealand and Australia, but our remote-first approach allows us to collaborate with businesses worldwide successfully.
Is the website design custom, or do you use templates?
We specialise in custom web design. While we may use a proven theme or framework as a base for efficiency and stability, every aspect of the design—from the layout and colour scheme to the user experience—is tailored specifically to your brand and business goals. Your website will be unique to you.
Will my new website work on mobile phones and tablets?
Absolutely. All of our websites are built with a "mobile-first" approach. They are fully responsive and optimized to look and function perfectly on any device, from desktops to smartphones, ensuring a seamless experience for every visitor.
What about website security?
Website security is a top priority. We implement security best practices from the start, including secure code, SSL certificates, and firewalls. We also provide recommendations for ongoing security monitoring and updates to protect your site and your data.
Is SEO included in your website design services?
Yes, we build every website with fundamental SEO principles in mind. This includes clean, semantic code, fast loading speeds, a logical site structure, and mobile optimisation. We'll also set up basic on-page SEO for you, such as title tags, meta descriptions, and image alt text for key pages. For more advanced SEO strategies, we offer dedicated packages.
Will my new website rank on Google?
While we can't guarantee a number one ranking, we build your site with the best possible foundation for search engine visibility. Your website will be ready for an effective SEO campaign. Ranking success depends on various factors, including the competitiveness of your industry and ongoing SEO efforts.
How long does it take to see SEO results?
SEO is a long-term strategy, and results can vary. You can expect to start seeing initial progress in keyword rankings and organic traffic within 3-6 months, with significant growth often occurring after 6-12 months.
What happens after my website is live?
Our partnership doesn't end at launch. We provide a period of support to ensure everything is running smoothly. We also offer ongoing maintenance and support packages to keep your website updated, secure, and performing at its best.
Do you offer ongoing support and maintenance?
Yes! For a monthly or annual fee, we can manage all your website's technical needs, including software updates, security checks, and regular backups. This ensures your site remains healthy and secure, giving you peace of mind.
How much does a new website cost?
We love transparency, so we’ve created a math-driven quote calculator for you. Select your website type and the features you’d like, and we’ll show you a quote price right away. Get an instant quote today.
Still have any questions?
Let's Talk
If you have a project in mind, a question about a website challenge, or want to explore what’s possible, we’re ready to listen. We’ll provide honest advice and clear direction, grounded in our extensive experience.