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Here are some FAQ’s about our process.
We have the following payment terms for our custom website projects;
– 40% upon project acceptance and start
– 40% when the designs are approved and we start coding
– 20% final due pre-launch and handover
There are a few key stages where we need your input, but beyond that we really like to drive the project as quickly as possible for you. There are 4 key stages where we ask for your time and feedback:
1. We need 30-45 mins of your time for a project kick-off call, to get your brief and job started with the right goal and info in mind
2. After we’ve designed the wireframes, we’ll send you an online link to you can review and drop notes if you need any changes
3. Then we’ll require feedback for the final designs – some clients approve things right away, others like to get more involved
4. Content supply – you can write it or send us your existing, or you can have us quote and write it for you.
5. After this point, the website development, adding in your content and the quality testing is all on us.
Yes we offer a 100% money-back guarantee within 15 days of payment. We want to start the project as we mean to continue based on a great working relationship. If you are not happy in the first few weeks we will refund the project no questions asked.
You can also call us anytime to address any issues or for project updates. Note, if we refund your project, you aren’t legally entitled to use any of the designs provided by Finlay.